At True Living, we take your privacy seriously. This Privacy Policy explains how we collect, use, and protect your personal information when you use our services. It also outlines your rights and how the law protects you.
By using our services, you agree to the collection and use of your personal information as described in this policy.
Understanding Key Terms
What do we mean by certain terms?
- Account – Your unique account to access our services.
- Company – True Living (also referred to as “we,” “us,” or “our”), located at 40 McAlister Parade, Marsden Park NSW 2765.
- Cookies – Small files stored on your device that help improve your experience on our website.
- Device – Any device that can access our services, such as a phone, tablet, or computer.
- Personal Data – Any information that identifies you.
- Service – Our website and the services we offer.
- Service Provider – A third party that helps us deliver our services.
- Usage Data – Information collected automatically, such as how long you spend on our website.
- Website – True Living’s site: trueliving.com.au.
- You – The person using our services or acting on behalf of an organisation.
What Information Do We Collect?
Personal Data:
When using our services, we may ask for details like:
- Name
- Email address
- Phone number
- Address (including State, City, and Postal Code)
Usage Data:
We automatically collect certain data about how you use our website, including:
- Your device’s IP address
- Browser type and version
- Pages you visit and how long you spend on them
- Unique device identifiers
Tracking & Cookies:
We use cookies and similar technologies to enhance your experience. You can disable cookies in your browser settings, but some features may not work properly.
Types of cookies we use:
- Essential Cookies – Necessary for our website to function.
- Acceptance Cookies – Remember if you’ve agreed to our cookie policy.
- Functionality Cookies – Store your preferences, like login details.
- Analytics Cookies – Help us understand how users interact with our website.
- Advertising Cookies – Used to deliver relevant advertisements based on your browsing behavior.
Cookie Policy
We use cookies to enhance your experience on our website. Cookies are small text files stored on your device that help us analyze website traffic, personalize content, and improve functionality. By continuing to use our site, you consent to our use of cookies as outlined below.
Types of Cookies We Use:
- Strictly Necessary Cookies: These cookies are essential for the operation of our website and cannot be disabled. They enable core functionalities like security, network management, and accessibility.
- Performance & Analytics Cookies: These cookies collect information about how visitors use our site, such as which pages are visited most often. This data helps us improve our website’s performance.
- Functionality Cookies: These allow us to remember your preferences, such as login details and language settings, for a more personalized experience.
- Targeting & Advertising Cookies: These cookies track your browsing habits and allow us to show you relevant advertisements. They may be placed by third-party advertising partners.
Managing Cookies: Most web browsers automatically accept cookies, but you can modify your settings to decline them. Note that disabling cookies may impact your experience on our site. You can manage cookie preferences through your browser settings.
How Do We Use Your Information?
True Living uses your personal data to:
- Provide and maintain our services
- Manage your account
- Fulfil any contracts we have with you
- Communicate with you (e.g., updates, promotions, customer support)
- Improve our website and services
- Handle business transfers (e.g., mergers or acquisitions)
- Comply with legal obligations
Who We Share Your Data With:
- Service Providers – Companies that help us run our business.
- Business Partners – Trusted organisations offering related services
How Do We Use Your Information?
We use your personal data to:
- Provide and manage our services, including monitoring usage.
- Manage your account and registration to our service/s.
- Fulfil contracts, such as processing your purchases or other agreements.
- Contact you via email, phone, SMS, or app notifications for updates, security alerts, or service-related messages.
- Send you news, special offers, and information about similar products and services unless you opt out.
- Respond to your inquiries and customer service requests.
- Handle business changes, like mergers or sales, where your data might be transferred.
- For other purposes: We may use Your information for other purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and evaluating and improving our Service, products and/or marketing.
Who We Share Your Data With:
- Service Providers – Companies that help us operate our business, including analytics and customer support.
- Business Transfers – If we sell, merge, or transfer parts of our business, your data may be shared as part of that process.
- Affiliates – Other companies within our group that follow this privacy policy.
- Business Partners – Companies that provide special offers or services to you.
- Other Users – If you share personal information in public areas, it may be visible to others.
- With Your Consent – If you approve of sharing your data for a specific purpose.
How Long Do We Keep Your Data?
True Living will keep your personal data only as long as necessary to provide our services or meet legal obligations. Usage data is usually kept for a shorter time unless required for security or service improvements.
Where Is Your Data Stored?
Your data may be stored and processed in locations outside your country. True Living takes necessary steps to ensure your data is protected wherever it is handled.
Your Rights & How to Delete Your Data
You have the right to:
- Access, update, or delete your data.
- Restrict or object to certain data processing.
- Withdraw consent (where applicable).
You can manage your data through your account settings or by contacting us at info@trueliving.com.au. Please note that some data may be retained if required by law.
When We May Disclose Your Data
In certain situations, we may need to share your data:
- Business Transactions – If our company is bought or merged.
- To Protect You & Others – If necessary to prevent fraud, security threats, or legal claims.
- Other legal requirements
- Comply with a legal obligation
- Protect and defend the rights or property of the Company
- Prevent or investigate possible wrongdoing in connection with the Service
- Protect the personal safety of Users of the Service or the public
- Protect against legal liability
How We Protect Your Data
True Living uses industry-standard security measures to protect your data, but no system is 100% secure. We recommend using strong passwords and keeping your login details confidential.
Children’s Privacy
Our services are not for children under 13. If you are a parent or guardian and you are aware that your child has provided us with Personal Data, please contact us. If we learn that we’ve collected data from a child without parental consent, we’ll delete it.
Links To Other Websites
Our website may contain links to other websites. If You click on these links, you will be directed to that third party’s site. We have no control over and assume no responsibility for the content, privacy policies or practices of any third-party sites or services. Please review their terms before sharing your data.
Changes to This Privacy Policy
We may update this policy from time to time. Any changes will be posted here, and we may notify you via email or on our website. Please review this policy regularly.
Contact Us
If you have any questions, you can reach us at:
- Email: info@trueliving.com.au
- Website: trueliving.com.au/privacy-policy
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